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01. About REINA LABEL
Below are some of are common questions about the brand
What is REINA LABEL?
REINA LABEL is a luxury fashion accessories brand created for anyone who appreciate beautiful bags, jewellery, quality materials, timeless design and not interested in their accessories feeling boring or predictable.
Our collections include genuine leather handbags, premium synthetic handbags and carefully selected fashion accessories, designed to bring that polished finishing touch to your everyday wardrobe.
We’re all about beautiful details, wearable luxury and pieces you’ll genuinely want to carry on repeat.
What makes REINA LABEL different?
I'm building REINA LABEL around one simple idea: your handbag should feel special.
From structured silhouettes and everyday totes to statement pieces and smaller accessories, we carefully consider the materials, design, colour, hardware, functionality and overall finish of every piece.
We also believe luxury should be accessible in different ways. That’s why our collections can include both genuine leather and premium synthetic materials, with the material clearly stated on each product page.
Is REINA LABEL a luxury brand?
REINA LABEL is positioned within the luxury and premium fashion accessories space, with a focus on quality, design and presentation.
Our approach to luxury is less about simply attaching a huge price tag to a bag and more about creating pieces that look beautiful, feel considered and fit naturally into your wardrobe.
Where is REINA LABEL based?
REINA LABEL is a UK-based online fashion accessories brand.
Products are aimed to be delivered from the UK. However for specific information about where an individual product is manufactured or dispatched from, please refer to the relevant product or delivery information.
02. Handbags & Materials
Below are some of are common questions about product materials
Are REINA LABEL handbags genuine leather?
Some are — and some are premium synthetic.
Because I believe customers deserve to know exactly what they’re purchasing, the material composition of each handbag is stated on its individual product page.
If a handbag is described as genuine leather, it is made using genuine bovine leather. If it is described as synthetic leather, faux leather or another synthetic material, it is not genuine bovine leather.
We never want you guessing what’s inside your handbag.
What does “genuine leather” mean?
Genuine leather means the bag contains real animal hide or skin that has been processed into leather.
Natural leather can have subtle variations in grain, texture, colour and markings. These differences are part of the character of natural leather and mean that two pieces may not look completely identical.
Does genuine leather look exactly the same on every bag?
Not necessarily — and that’s part of the beauty.
Natural leather can have subtle differences in grain, texture, tone and markings. Small variations are not automatically defects.
Your REINA LABEL handbag may have its own individual character, particularly when natural leather is used.
What is premium synthetic leather?
Premium synthetic leather is a man-made material designed to create the appearance and feel of leather without using animal hide.
The exact composition can vary between products, so we recommend checking the material information on the individual product page before purchasing.
Are synthetic handbags lower quality?
Not necessarily.
Material choice is only one part of a handbag’s overall quality. Construction, stitching, hardware, lining, finishing, structure and design all matter.
Our premium synthetic styles are selected for customers who want the polished appearance and versatility of a leather-look handbag while choosing a non-animal material and considering a lower price.
Do REINA LABEL bags contain real leather and synthetic materials together?
Some designs may contain different materials across the outer body, lining, trims, handles, hardware or other components.
Always check the individual product description for the specific material information before purchasing.
Are your handbags waterproof?
We recommend treating handbags as water-resistant rather than waterproof, unless a particular product is specifically described as waterproof.
Leather and synthetic materials can both be affected by prolonged exposure to water.
If your bag gets wet, gently wipe away excess moisture and allow it to dry naturally.
03. Product Details
Below are some of are common questions about product details
Where can I find the size of a handbag?
Every REINA LABEL handbag should include its relevant measurements on the product page.
We recommend checking the dimensions carefully before ordering, especially if you need your bag to fit a laptop, tablet, water bottle, makeup bag or other larger everyday essentials.
Do your bags have internal pockets?
This depends on the individual design.
The product description will provide details about internal compartments, pockets, closures and other functional features where applicable.
Do your handbags come with straps?
Some do, some don’t.
If a handbag includes a detachable or adjustable shoulder strap, this will be stated in the product description.
Are the straps adjustable?
Where an adjustable strap is included, the available adjustment range will be stated in the product information where possible.
What colour will my handbag look like in real life?
I am making every effort to show all products accurately.
However, colours can appear slightly different depending on lighting, photography conditions, your screen settings and the environment in which you view the product.
For this reason, a small difference between the colour shown on screen and the physical product does not necessarily mean the product is incorrect.
Will my handbag look exactly like the photographs?
Our product photographs are intended to represent the actual design, colour and style of the product.
However, natural materials can have individual variations, and lighting can affect how colours appear.
For genuine leather products in particular, minor variations in grain or markings can naturally occur.
04. Ordering
Below are some of are common questions about orders
How do I place an order?
Simply browse the REINA LABEL collection, choose your favourite piece, select any available options and add it to your basket.
Once you’re ready, proceed to checkout, enter your delivery information and complete payment.
And then comes the fun part: waiting for your new bag to arrive.
Can I change my order after placing it?
If you need to change something, contact us as quickly as possible with your order number.
We’ll do our best to help before the order has been processed or dispatched.
However, once an order has entered fulfilment or been dispatched, changes may no longer be possible.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible.
For online purchases, UK consumer law provides cancellation rights in many circumstances, including a 14-day period after receiving goods. Specific rules and exceptions can apply, so please see our Returns & Refunds Policy for the full details applicable to REINA LABEL orders. (GOV.UK)
What happens if I enter the wrong delivery address?
Please get in touch immediately.
If your order has not yet been dispatched, we’ll do our best to correct the information.
Once an order has been dispatched, we may be unable to change the delivery address.
05. Payment
Below are some of are common questions about payment processing
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options can vary depending on your location, device and the payment providers available at the time of purchase.
Is my payment information secure?
Payment information is processed through the payment providers available through our website.
REINA LABEL does not want you taking unnecessary risks with your personal information, so always make sure you are purchasing through the official REINA LABEL website.
Will I receive an order confirmation?
Yes.
Once your order has successfully been placed, you should receive an order confirmation containing your order details.
If you cannot see it, check your junk or spam folder before contacting customer care.
I haven’t received my confirmation email. What should I do?
First, check your junk, spam and promotions folders.
If you still cannot find it, contact us with the email address you used to place your order and, if available, your payment information or order details.
We’ll help you locate the order.
06. Delivery
Below are some of are common questions about your delivery
How long will my order take to arrive?
Delivery times depend on your delivery method, location and the availability of the item.
Your estimated delivery timeframe will be displayed during checkout or within your order confirmation where applicable.
Do you offer UK delivery?
Yes. REINA LABEL offers delivery options for customers within the UK.
Available services, prices and estimated delivery times will be shown at checkout.
Do you ship internationally?
International delivery availability depends on the destination and the products ordered.
If international shipping is available for your location, the relevant options and costs will appear during checkout.
Will I receive tracking information?
Where tracking is available, tracking information will be provided once your order has been dispatched.
Please allow some time for the tracking information to become active after dispatch.
My parcel hasn’t arrived. What should I do?
First, check your tracking information and delivery notifications.
If the expected delivery timeframe has passed and your parcel still hasn’t arrived, contact REINA LABEL customer care with your order number.
Please don’t panic — we’ll help you investigate what has happened.
What happens if my parcel arrives damaged?
Please contact us as soon as possible and provide photographs of the packaging and the handbag.
This helps us assess the issue and determine the appropriate next step.
Please keep the original packaging until the matter has been resolved.
What happens if I receive the wrong item?
Get in touch as soon as possible with your order number and photographs of the item received.
Please don’t use or alter the item while we investigate the issue.
We’ll work with you to resolve the situation.
07. Returns & Refunds
Below are some of are common questions about order returns
Can I return my handbag if I change my mind?
For online purchases, customers generally have a statutory cancellation period under UK consumer law.
In many cases, you can notify the retailer within 14 days of receiving the goods that you wish to cancel and then have a further 14 days to return them. The goods should be handled appropriately, and certain exceptions can apply. (GOV.UK)
Please always check the REINA LABEL Returns & Refunds Policy for the specific procedure and conditions applicable to your order.
How long do I have to request a return?
Your statutory rights and any additional REINA LABEL return policy should be considered separately.
For most online goods, UK consumer law provides a 14-day period from receipt in which the customer can notify the retailer of cancellation, followed by a further 14 days to return the goods. (GOV.UK)
What condition does my handbag need to be in for a return?
For a change-of-mind return, the handbag should be returned in an appropriate condition.
Please avoid wearing it outdoors, marking the material, removing protective elements unnecessarily or damaging the packaging.
Customers can generally handle online purchases in a similar way to how they could inspect them in a shop, but excessive handling that goes beyond this can potentially affect the refund. (GOV.UK)
Can I return a handbag that has been used?
Change-of-mind returns can be affected if the item has been handled beyond what is reasonably necessary to inspect it.
If the handbag has been worn, damaged, marked, altered or otherwise used beyond reasonable inspection, please contact us before sending it back.
How long will my refund take?
Once a valid cancellation/return has been received and the relevant conditions have been satisfied, refunds are processed in accordance with applicable UK consumer law and the REINA LABEL returns policy.
For eligible online cancellations, UK guidance states that refunds generally need to be made within 14 days of receiving the returned goods, subject to the applicable rules. (GOV.UK)
Will my original delivery cost be refunded?
For eligible online cancellations, the standard delivery charge generally must be refunded. If you selected a more expensive delivery option, the additional premium may not be refundable. (GOV.UK)
Please see our full Returns & Refunds Policy for details.
What if my handbag is faulty?
If your handbag is faulty, damaged or does not match its description, please contact us as soon as possible.
UK consumer law provides protections where goods are not of satisfactory quality, are not fit for purpose or are not as described. (GOV.UK)
Please provide your order number and photographs where possible so we can investigate the issue.
What if I believe my handbag isn’t genuine leather?
If the product was advertised as genuine leather but you believe it does not match the description, contact us immediately.
Products sold to consumers must match their description, so material descriptions should be accurate and not misleading. (Consumer Council)
08. Handbag Care
Below are some of are common questions about how to look after your items
How do I look after my genuine leather handbag?
Leather deserves a little attention.
Keep your handbag away from excessive moisture, prolonged direct sunlight, harsh chemicals, perfumes and abrasive surfaces.
When you’re not carrying it, store it somewhere cool, dry and away from direct sunlight.
Avoid throwing your leather handbag onto the floor or squeezing it into an overcrowded wardrobe. Your bag has entered its luxury era — treat her accordingly.
Can I use leather cleaning products?
Only use products specifically suitable for the type of leather used in your handbag.
Always follow the manufacturer’s instructions and test any product on a small, discreet area first.
If you’re unsure, contact a professional leather-care specialist rather than experimenting on your favourite handbag.
Can I wash my leather handbag?
Generally, you should not put a genuine leather handbag into a washing machine or fully immerse it in water.
Excess moisture can damage leather, structure, lining, adhesives and hardware.
How should I store my handbag?
Store your handbag in a cool, dry place away from direct sunlight and excessive humidity.
Where possible, keep it in its dust bag and maintain the handbag’s shape while stored.
Avoid hanging heavy bags by delicate handles for long periods.
Can I put my handbag in direct sunlight?
We recommend avoiding prolonged direct sunlight.
Extended exposure can affect the colour and finish of leather and some synthetic materials.
Can I use perfume directly on my handbag?
We recommend keeping perfume, oils, makeup and alcohol-based products away from your handbag.
Some substances can stain or affect the surface, coating or finish of the material.
09. Genuine Leather Care & Natural Variations
Below are some of are common questions about genuine leather
Why does my leather handbag have small marks or differences in texture?
Natural leather is not a perfectly uniform manufactured surface.
Small variations in grain, texture and natural markings can occur and may contribute to the individual appearance of the product.
Will genuine leather change over time?
Yes.
Natural leather can develop changes in colour, texture and character through handling and exposure to the environment.
This can be part of the natural ageing process.
Can the colour of my leather handbag change?
It can.
Exposure to sunlight, moisture, oils, friction and everyday use may gradually affect the appearance of leather.
Proper storage and care can help preserve its appearance.
10. Premium synthetic handbag care
Below are some of are common questions about how to look after your premium synthetic handbag
How should I care for a synthetic handbag?
Keep it away from excessive moisture, heat, direct sunlight, harsh chemicals, perfumes and abrasive surfaces.
For everyday cleaning, use a soft, clean cloth and follow any care instructions supplied with your specific handbag.
Can synthetic leather crack or peel?
Like many coated or synthetic materials, the surface can potentially deteriorate over time depending on the material, environmental conditions and how the bag is used and stored.
Avoid prolonged heat, excessive moisture, friction and harsh cleaning products.
Is synthetic leather easier to maintain?
It can be easier to wipe clean than some types of natural leather, but that doesn’t mean it is maintenance-free.
Treat your handbag with care and it will stay looking its best for longer.
11. Accessories
Below are some of are common questions about accessories
Do you sell accessories as well as handbags?
Yes.
REINA LABEL is designed to be more than just handbags. Our collection can include carefully selected accessories designed to complement your wardrobe and your favourite REINA LABEL pieces.
Can I buy accessories as gifts?
Absolutely.
Accessories can make an easy luxury gift, especially when you’re looking for something stylish without needing to know someone’s exact clothing size.
Do accessories have the same return policy as handbags?
Return eligibility can depend on the product and its condition.
Please check our Returns & Refunds Policy and the individual product information before purchasing.
12. Gifting
Below are some of are common questions about packaging
Can I send a REINA LABEL handbag directly to someone as a gift?
Yes, provided the available delivery options support the destination.
Simply enter the recipient’s delivery address at checkout and make sure all details are correct.
Can I add a gift message?
If gift messaging is available, the option will be shown during checkout.
Do REINA LABEL handbags come packaged?
Packaging varies depending on the product.
Where appropriate, handbags may be presented in protective packaging designed to help keep them safe during delivery.
13. Stock & Restocks
Below are some of are common questions about stocks
An item is sold out. Will it come back?
Some products may be restocked while others may be limited or seasonal.
If an item is sold out, sign up for any available restock notification or follow REINA LABEL on social media for updates.
Can I request a specific handbag colour?
You can always contact us with your request.
While we cannot guarantee that a specific colour will be produced or restocked, customer feedback helps us understand what our community wants to see next.
Do you release limited collections?
Selected REINA LABEL pieces may be available in limited quantities.
If you see something you love, don’t assume it’ll still be there next week. The fashion-girl rule is simple: if it’s been living rent-free in your head, you might want to pay attention.
14. Authenticity & Product Information
Below are some common questions about product information
How do I know I’m buying an authentic REINA LABEL product?
Purchase directly through the official REINA LABEL website or authorised sales channels.
Be cautious of websites or social media accounts offering REINA LABEL products at unusually low prices or asking you to make payment outside the official checkout process.
Are REINA LABEL products designer products?
REINA LABEL is its own brand.
Our handbags are not affiliated with, sponsored by or manufactured on behalf of unrelated luxury fashion houses unless explicitly stated.
Are your handbags made from animal leather?
Some REINA LABEL handbags use genuine animal leather.
The material composition will be clearly stated on the relevant product page. Customers who prefer non-animal materials can select designs made from premium synthetic materials.
Why is transparency about materials important?
Because you deserve to know what you’re buying.
Material descriptions should accurately represent the product so customers can make informed purchasing decisions. UK consumer protections also require goods to correspond with their description. (Consumer Council)
15. Sustainability & Responsible shopping
Below are some common questions about sustainability
Is genuine leather sustainable?
There isn’t one simple answer.
The environmental impact of leather depends on factors including animal sourcing, tanning, manufacturing, transportation, product lifespan and end-of-life treatment.
Rather than making blanket sustainability claims, we aim to provide clear product information so customers can make choices based on the material and design that suits them.
Are synthetic handbags vegan?
A handbag made entirely without animal-derived materials may be described as vegan, but customers should check the individual product information because a synthetic outer material does not automatically mean every component is animal-free.
Do you use sustainable packaging?
Packaging options can vary between products and fulfilment methods.
We aim to consider packaging efficiency and practicality while ensuring handbags arrive protected and in excellent condition.
16. Customer Service
Below are some common questions about customer care
How can I contact REINA LABEL?
You can contact us through the customer service details provided on the REINA LABEL website.
When contacting us about an order, please include your order number so we can find your purchase quickly.
How quickly will you respond?
Our customer service response time will be displayed on the Get in Touch page.
During busy periods, launches and promotional events, responses may take slightly longer.
What information should I include when contacting customer service?
For order-related questions, please include:
Your full name
Your order number
The email address used for your purchase
A clear description of the issue
Photographs, where relevant
The more information you provide, the easier it is for our team to help.
17. Common Questions
Below are some common questions about anything
Can I wear my REINA LABEL handbag every day?
Absolutely.
Many of our designs are created with everyday styling in mind.
Just remember that regular use naturally exposes a handbag to friction, moisture, oils, sunlight and general wear. Proper care will help maintain its appearance.
When will my order be shipped?
When will my order be shipped?
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
18. Before you check out
Below are some common questions about shipping joiurney
What should I check before purchasing?
Before clicking ADD TO BAG, we recommend checking:
The material
The handbag dimensions
The colour
The available strap options
The internal compartments
The product photographs
The delivery timeframe
The returns information
And, of course, whether it actually fits the things you carry every day.
Because a gorgeous handbag that can’t fit your phone, keys, lip gloss and emergency everything is giving unnecessary stress.
What if I’m between two handbag sizes?
Think about what you normally carry.
If you’re carrying a phone, wallet, keys and a few small essentials, a compact design may work perfectly.
If you’re carrying a laptop, tablet, makeup bag, notebook or water bottle, check the measurements carefully before purchasing.